Enterprise Terms of Service

These Enterprise Terms of Service (Enterprise Terms) govern the provision of Acosta AI to your organisation under a school, district, pilot, or enterprise agreement with Transnology (we, us, our).

Acosta AI is an education-first AI learning platform operated by Transnology. The consumer-facing service is available at platform.acosta-ai.com. Marketing and general policies are published at acosta-ai.com.

If your organisation has signed an order form, quote, purchase order, or other written agreement with us (Commercial Agreement), that document controls where it conflicts with these Enterprise Terms. Otherwise, these Enterprise Terms apply.

By activating an organisation account, accepting a quote, paying an invoice, or otherwise using Acosta AI under an enterprise arrangement, your organisation agrees to these Enterprise Terms.

• Customer — the school, institution, or legal entity entering into an enterprise arrangement with us.
• Authorised Users — students, teachers, staff, and administrators whom the Customer permits to use Acosta AI under its licence.
• Organisation— the Customer's tenant on the platform (including members, domains, usage, and configuration).
• School Admin Dashboard — the administrative interface available to designated Customer administrators (e.g. at /school).
• Platform — the Acosta AI web application, APIs, and related services we make available under these Enterprise Terms.
• Usage — metered platform activity (for example AI chat, study tools, image generation, and exam simulations) recorded against the Organisation.
• Personal Terms — the standard Acosta AI terms of service and privacy policy that apply to individual consumer accounts.

The Customer agrees to:

1. Authorisation — only add Authorised Users who are permitted to use the service (e.g. enrolled students, employees, or contractors).
2. Administration — appoint at least one administrator with a valid account and keep administrator contact details current.
3. Domains & linking — provide accurate email domains and linking rules; you are responsible for who joins via domain auto-join, invite links, or bulk invite.
4. Acceptable use — ensure Authorised Users comply with Section 6 and applicable law.
5. Devices & networks — provide suitable internet access, browsers, and (where used) identity provider configuration for SSO.
6. Policies — maintain and communicate your own student/staff acceptable use and academic integrity policies.
7. Accurate information — provide correct billing, tax, and contact details.

The Customer must not misrepresent its identity, attempt to access other organisations' data, or use the Platform to develop a competing product through systematic extraction of our models or outputs.

Authorised Users must not use Acosta AI to:

• harass, threaten, or exploit others;
• generate or distribute illegal, harmful, or sexually exploitative content, especially involving minors;
• attempt to bypass safety systems, rate limits, or access controls;
• scrape, reverse engineer, or systematically harvest the Platform except as expressly permitted;
• submit highly sensitive personal data (such as full medical records or government identifiers) unless the Customer has assessed the risk and has a lawful basis to do so;
• use the service in a way that infringes third-party intellectual property.

We may investigate suspected violations and suspend or terminate access where reasonably necessary to protect users, comply with law, or enforce these Enterprise Terms.

Each party may receive non-public information from the other (pricing, security documentation, student lists, roadmaps, etc.). The receiving party will:

• use it only to perform under these Enterprise Terms;
• protect it with reasonable care; and
• not disclose it except to employees, contractors, or advisers who need to know and are bound by similar obligations,

except where disclosure is required by law or the information is publicly available without breach.

To the maximum extent permitted by law:

• the Platform is provided "as is" and "as available";
• we disclaim all implied warranties of merchantability, fitness for a particular purpose, and non-infringement;
• we do not warrant uninterrupted, error-free, or completely secure operation;
• AI features are probabilistic and may produce incorrect, biased, or inappropriate content.

Nothing in these Enterprise Terms excludes, restricts, or modifies rights that cannot be excluded under the Australian Consumer Law or other mandatory law.

To the maximum extent permitted by law:

1. Neither party is liable for indirect, incidental, special, consequential, or punitive damages, or for loss of profits, revenue, data, or goodwill.
2. Transnology's total aggregate liability arising from or related to these Enterprise Terms is limited to the fees paid by the Customer to Transnology in the twelve (12) months before the event giving rise to liability.

These limits do not apply to liability that cannot be limited under applicable law (including certain consumer guarantees, fraud, or wilful misconduct).

The Customer will indemnify and hold harmless Transnology against claims, damages, and reasonable costs arising from:

• the Customer's or Authorised Users' breach of these Enterprise Terms or applicable law;
• content submitted by Authorised Users;
• the Customer's failure to obtain required consents for student or staff data; or
• the Customer's combination of the Platform with third-party systems outside our documentation,

except to the extent caused by Transnology's breach or negligence.

Standard product support is available at support@acosta-ai.com. Enterprise onboarding, SSO setup, and billing enquiries are handled via the contacts in Section 1.

Unless a separate support or uptime schedule is signed, we do not guarantee a specific response time or availability percentage.

Authorised Users may also hold personal Acosta AI subscriptions. Enterprise access applies only while the Organisation is active and the user is a member. If enterprise access ends, the user's personal plan (if any) applies.

Personal accounts remain subject to the Personal Terms in addition to any school policies the Customer imposes.

Acosta AI is a Transnology product. transnology.co · acosta-ai.com